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  • By and for dog owners

    Only the best products reach our shop

  • Free Shipping

    within Germany

  • Fast customer service

    Do you have a question? Then send us a message

  • Secure payment methods

    Paypal, credit card and more

Lucky Dogs - FAQ

What payment options are offered?

We accept payments with:

Paypal
Credit card (MasterCard / VISA)
Payments with Klarna
Checkouts with Google, Apple & Co.

Shipment

Your order will usually be dispatched within approximately 2-10 working days (Germany) after receipt of the order.

We're a small company and can't always keep all items in stock. Therefore, if items are in transit, delivery times are approximately 3-14 business days.

The delivery time for personalized products is approximately 7 - 14 working days.

Can personalized items be returned?

Yes and no. If we made a product just for you and you don't like it, unfortunately, the item cannot be returned. If the item is damaged or defective, we will, of course, replace it.

Which animal organizations does Lucky Dogs Shop support?

We support the animal welfare organization VETO and Dog Rescue Europe. In our blog, we inform you about donations and campaigns.